This programme module aims to equip the learner with the relevant knowledge, skill and competence to communicate verbally and nonverbally in standard everyday tasks and in work-related tasks, operating independently while under general direction.
The Benefits to Learners of this Valuable Qualification
- To facilitate the learner to acquire communications skills relevant to vocational, personal and interpersonal development.
- To enable the learner to explore the use of modern information and communications technology (ICT), in personal and vocational life.
- To enable the learner to develop an awareness of the essential role played by communications and relevant legislation in human interaction.
- To enable the learner to develop the academic and vocational language, literacy and/or numeracy skills related to communications through the medium of the indicative content.
- To enable the learner to take responsibility for his/her own learning.
The requirements for entry to theÂ CommunicationsÂ Level 5 Minor Award are, Junior/Leaving Certificate standard or equivalent qualifications or QQI Level 4 CertificateÂ and/or relevant life and work experiences.
The following content will be covered in this course:
- Analyse a range of current issues in communications and information technology (ICT)
- Summarise in practical terms the elements of legislation that must be observed in a personal and/or work context, to include health, safety and welfare at work and communications-related legislation
- Use appropriate non-verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and in formal and informal interaction
- Demonstrate verbal skills appropriate to working under general direction, to include making a case and presenting a point of view in group discussion, formal meetings, interviews
- Demonstrate listening skills appropriate to working under general direction, to include making eye contact, receiving and interpreting information, control of personal response
- Use reading techniques appropriate to a task, to include skimming, obtaining an overview, identifying key points, critical evaluation, in depth analysis
- Critique information from a range of complex written material, to include technical/vocational, personal, literary, and written and visual media texts
- Research a relevant vocational topic, to include use of primary and secondary sources, acknowledgement of sources, use of enquiry techniques and methods to establish validity and reliability
- Use drafting, proofreading and editing skills to write a range of documents that follow the conventions of language usage (spelling, punctuation, syntax), to include creative writing, business proposals, correspondence, reports, memoranda, minutes, applications
- Demonstrate communications styles and techniques relevant to different situations in work and leisure, to include one-to-one and group contexts in conversation, interview, oral presentation, question and answer session and for the purposes of persuading, advocacy and informing
- Choose the appropriate communications technology to give and receive requests, instructions, suggestions, discussion and feedback in both work and leisure, to include a rationale for choosing one technology over another in different contexts and for different messages.Â
The assessment process includes a combination of module appropriate assessment procedures which will facilitate the assessment of learning outcomes of this course. These methods will include continuousÂ assessment processes such as:
Assessment Format:Â Portfolio 50%Â /Â Skills Demonstration 50%
Portfolio – A portfolio is usually carried out over an extended period of time. Portfolios may involve research, require investigation of a topic, issue or problem or may involve process such as a design task, a performance or practical activity or production of an artefact or event.
Skills Demonstration – A skills demonstration is used to assess a wide range of practical based learning outcomes including practical skills and knowledge. A skills demonstration will require the learner to complete a task or series of tasks that demonstrate a range of skills.
Grading:Â Pass 50% – 64% / Merit 65% – 79%/Â Distinction 80% – 100%
QQI Communications Level 5 Minor award
Awarded by – (QQI) Quality & Qualifications Ireland
On successful completion of this Communications course, the participant will have achieved one of eight modules which lead to a Major Award in Healtcare Support Level 5