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Communications - 5N0690 (Healthcare)

Course: Communications
 Mullingar / Naas
Start Date:
 Mullingar 19.05.2015 / Naas 13.05.2015
Duration: 7 Weeks
Times: Mullingar 6.30 – 9.30 / Naas 6.30 – 9.30

This course covers the appropriate use of non-verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and in formal and informal interaction.



Course Description

This programme module aims to equip the learner with the relevant knowledge, skill and competence to communicate verbally and nonverbally in standard everyday tasks and in work-related tasks, operating independently while under general direction.

The Benefits to Learners of this Valuable Qualification

  • To facilitate the learner to acquire communications skills relevant to vocational, personal and interpersonal development.
  • To enable the learner to explore the use of modern information and communications technology (ICT), in personal and vocational life.
  • To enable the learner to develop an awareness of the essential role played by communications and relevant legislation in human interaction.
  • To enable the learner to develop the academic and vocational language, literacy and/or numeracy skills related to communications through the medium of the indicative content.
  • To enable the learner to take responsibility for his/her own learning.

The requirements for entry to the Communications Level 5 Minor Award are, Junior/Leaving Certificate standard or equivalent qualifications or QQI Level 4 Certificate and/or relevant life and work experiences.

The following content will be covered in this course:

  • Analyse a range of current issues in communications and information technology (ICT)
  • Summarise in practical terms the elements of legislation that must be observed in a personal and/or work context, to include health, safety and welfare at work and communications-related legislation
  • Use appropriate non-verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and in formal and informal interaction
  • Demonstrate verbal skills appropriate to working under general direction, to include making a case and presenting a point of view in group discussion, formal meetings, interviews
  • Demonstrate listening skills appropriate to working under general direction, to include making eye contact, receiving and interpreting information, control of personal response
  • Use reading techniques appropriate to a task, to include skimming, obtaining an overview, identifying key points, critical evaluation, in depth analysis
  • Critique information from a range of complex written material, to include technical/vocational, personal, literary, and written and visual media texts
  • Research a relevant vocational topic, to include use of primary and secondary sources, acknowledgement of sources, use of enquiry techniques and methods to establish validity and reliability
  • Use drafting, proofreading and editing skills to write a range of documents that follow the conventions of language usage (spelling, punctuation, syntax), to include creative writing, business proposals, correspondence, reports, memoranda, minutes, applications
  • Demonstrate communications styles and techniques relevant to different situations in work and leisure, to include one-to-one and group contexts in conversation, interview, oral presentation, question and answer session and for the purposes of persuading, advocacy and informing
  • Choose the appropriate communications technology to give and receive requests, instructions, suggestions, discussion and feedback in both work and leisure, to include a rationale for choosing one technology over another in different contexts and for different messages. 

The assessment process includes a combination of module appropriate assessment procedures which will facilitate the assessment of learning outcomes of this course. These methods will include continuous assessment processes such as:

Assessment Format: Portfolio 50% / Skills Demonstration 50%

Portfolio – A portfolio is usually carried out over an extended period of time. Portfolios may involve research, require investigation of a topic, issue or problem or may involve process such as a design task, a performance or practical activity or production of an artefact or event.

Skills Demonstration – A skills demonstration is used to assess a wide range of practical based learning outcomes including practical skills and knowledge. A skills demonstration will require the learner to complete a task or series of tasks that demonstrate a range of skills.

Grading: Pass 50% – 64% / Merit 65% – 79%/ Distinction 80% – 100%

QQI Communications Level 5 Minor award
Awarded by – (QQI) Quality & Qualifications Ireland

On successful completion of this Communications course, the participant will have achieved one of eight modules which lead to a Major Award in Healtcare Support Level 5


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