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Communications - 5N0690 (Healthcare)

Course: Communications
Location:
 Mullingar / Naas
Start Date:
 Mullingar 19.05.2015 / Naas 13.05.2015
Duration: 7 Weeks
Times: Mullingar 6.30 – 9.30 / Naas 6.30 – 9.30

This course covers the appropriate use of non-verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and in formal and informal interaction.

€250.00

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Course Description

This programme module aims to equip the learner with the relevant knowledge, skill and competence to communicate verbally and nonverbally in standard everyday tasks and in work-related tasks, operating independently while under general direction.

The Benefits to Learners of this Valuable Qualification

  • To facilitate the learner to acquire communications skills relevant to vocational, personal and interpersonal development.
  • To enable the learner to explore the use of modern information and communications technology (ICT), in personal and vocational life.
  • To enable the learner to develop an awareness of the essential role played by communications and relevant legislation in human interaction.
  • To enable the learner to develop the academic and vocational language, literacy and/or numeracy skills related to communications through the medium of the indicative content.
  • To enable the learner to take responsibility for his/her own learning.

The requirements for entry to the Communications Level 5 Minor Award are, Junior/Leaving Certificate standard or equivalent qualifications or QQI Level 4 Certificate and/or relevant life and work experiences.

The following content will be covered in this course:

  • Analyse a range of current issues in communications and information technology (ICT)
  • Summarise in practical terms the elements of legislation that must be observed in a personal and/or work context, to include health, safety and welfare at work and communications-related legislation
  • Use appropriate non-verbal and visual communication in personal- and work-related settings, to include one-to-one, in a group/team, and in formal and informal interaction
  • Demonstrate verbal skills appropriate to working under general direction, to include making a case and presenting a point of view in group discussion, formal meetings, interviews
  • Demonstrate listening skills appropriate to working under general direction, to include making eye contact, receiving and interpreting information, control of personal response
  • Use reading techniques appropriate to a task, to include skimming, obtaining an overview, identifying key points, critical evaluation, in depth analysis
  • Critique information from a range of complex written material, to include technical/vocational, personal, literary, and written and visual media texts
  • Research a relevant vocational topic, to include use of primary and secondary sources, acknowledgement of sources, use of enquiry techniques and methods to establish validity and reliability
  • Use drafting, proofreading and editing skills to write a range of documents that follow the conventions of language usage (spelling, punctuation, syntax), to include creative writing, business proposals, correspondence, reports, memoranda, minutes, applications
  • Demonstrate communications styles and techniques relevant to different situations in work and leisure, to include one-to-one and group contexts in conversation, interview, oral presentation, question and answer session and for the purposes of persuading, advocacy and informing
  • Choose the appropriate communications technology to give and receive requests, instructions, suggestions, discussion and feedback in both work and leisure, to include a rationale for choosing one technology over another in different contexts and for different messages. 

The assessment process includes a combination of module appropriate assessment procedures which will facilitate the assessment of learning outcomes of this course. These methods will include continuous assessment processes such as:

Assessment Format: Portfolio 50% / Skills Demonstration 50%

Portfolio – A portfolio is usually carried out over an extended period of time. Portfolios may involve research, require investigation of a topic, issue or problem or may involve process such as a design task, a performance or practical activity or production of an artefact or event.

Skills Demonstration – A skills demonstration is used to assess a wide range of practical based learning outcomes including practical skills and knowledge. A skills demonstration will require the learner to complete a task or series of tasks that demonstrate a range of skills.

Grading: Pass 50% – 64% / Merit 65% – 79%/ Distinction 80% – 100%

QQI Communications Level 5 Minor award
Awarded by – (QQI) Quality & Qualifications Ireland

On successful completion of this Communications course, the participant will have achieved one of eight modules which lead to a Major Award in Healtcare Support Level 5

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