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5N1851 SP Accommodation Techniques - Self Paced

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Accommodation Techniques - 1 to 1 Tutorials

Standalone or Part of Level 5 Bar and Restaurant Services 5S2103 Major Award

In this self-paced online module, you will learn the structures, profile and role of Irish tourism. Identify key provisions of legislation and regulation relevant to accommodation operations.

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QQI Credits: 15
QQI Level: 5
QQI Code: 5N1851
WANT TO KNOW MORE ABOUT THIS COURSE?

Check below for more details.

Single modules are the best way to build your path to becoming fully certified and
get recognised by NFQ education point scheme.

This Hospitality and Tourism Course will be suitable for you, should you be new to your role or if you wish to gain this valuable qualification and find a job in this sector.

Access to the Programme

Mature Applicants with relevant life and work experience are welcomed. The Course Advisor is available to meet with prospective learners to discuss and advise on the course details, career and academic opportunities and assess your suitability for the course.

Entry Criteria

Entry criteria / prerequisites Level 4 Certificate / Leaving Certificate (or equivalent) or relevant life experience detailed in a current Curriculum Vitae. Please provide details and attach a copy of either a current CV or Certificate. Learners must be a resident of Ireland / based in Ireland.

English

As this NFQ level 5 qualification is delivered through English it is necessary learners will have sufficient written English skills to complete this course. Forus Training recommends a minimum English language competency of IELTS 5.5 (or equivalent) for successful completion of this programme. If you are not sure what level of English competency you have, please contact hello@forustraining.ie and a Course Advisor will arrange for you to take an assessment.

IT Skills and Equipment Required

Basic working knowledge of computers and access to a computer with internet access is required to do the course. A PC with Windows 8 or later or a Mac with OSX 10.5 or later.

  • An internet connection with a speed of at least 10mbps.
  • The latest version of Chrome, Firefox, Edge or Safari, set to accept cookies and pop-ups.
  • Adobe Flash and Adobe Reader, to view content.
  • Word processing software, such as MS Word or Google Docs.
  • Some courses include video, therefore your computer must be capable of playing video and sound.

* eLearning and tutor support may vary by course, please check each course page for details.

Reasonable Accommodation

To reinforce inclusion for all our learners we offer customised learning support for individual applicants who require accommodations. Additional Requirements Forus Training provide a range of supports for learners to ensure that our programmes and services are accessible to all.

On application for a course with Forus Training please discuss any additional requirements with the Course Advisor at hello@forustraining.ie so that the appropriate supports for teaching, learning and assessment can be considered. It is important that you discuss your needs with centre staff as early as possible.

Throughout this programme, you will discover how to;

  • Summarise the structures, profile and role of the Irish tourism and hospitality industry including grading systems and related customer expectations
  • Describe the role, structure and organisation of the accommodation department, demonstrating an understanding of accommodation service terminology
  • Identify the full range of accommodation services, including the accommodation assistant's role, responsibilities and key tasks
  • Explain the key provisions of legislation and regulation relevant to accommodation operations, including the roles of national agencies and the principles of procedures for hygiene, health, safety, fire prevention and security
  • Describe the systems for heating, lighting and ventilation in the context of hospitality operations
  • Explain the principles of communications, customer care, sales and quality service
  • Describe the role of exterior and interior design in creating a distinctive and hospitable image and enhancing operational efficiency
  • Explain the different types of dirt and the applications and precautions associated with wet and dry cleaning agents and chemicals including detergent, bleaches, abrasives, disinfectant, polishes and solvents
  • Explain the functions and benefits of a computerised property management system including completing routine tasks related to accommodation operations
  • Stock an accommodation assistant's trolley, selecting the correct cleaning agents, equipment and protective clothing required to complete a range of tasks
  • Clean surfaces, furniture, fixtures, fittings, materials, upholstery and floors
  • Follow appropriate sequences and procedures for preparing, servicing and cleaning vacant and occupied public areas, bedrooms, ensuite, leisure facilities, conference and function rooms
  • Follow appropriate procedures to rectify and report maintenance needs, lost property, damage and theft
  • Use appropriate procedures for handling, using, maintaining, storing and disposing of cleaning agents, equipment and hazardous materials safely, effectively, economically and in compliance with hygiene, safety and environmental legislation requirements
  • Use a range of environmentally friendly cleaning techniques
  • Demonstrate the procedures for recording, checking, sorting, laundering, ironing, storing, maintaining and returning hotel and guest linen
  • Prepare a continental breakfast for room service including laying-up, serving and collecting trays for room service and apply billing procedures
  • Communicate with customers including responding to enquiries, complaints and requests and promoting the hotel¿s facilities and services as appropriate
  • Assemble fruit baskets and simple flower arrangements
  • Communicate with other hotel departments
  • Devise a checklist to assist with the servicing and cleaning of each area to the hotel's standards
  • Demonstrate appropriate personal presentation, professional attitude, teamwork and friendly, customer-focused approach
  • Demonstrate hygiene, health and safety practices in compliance with current legislation and regulation
  • Demonstrate respect for diversity in lifestyles, religion, ability and culture among fellow workers and customers
  • Implement a range of water, waste and energy conservation measures as appropriate
WHAT WILL YOU DO ON THIS COURSE?

The Accommodation Techniques - Self Paced course outline can be found below...



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Assessment

The course 5N1851 Accommodation Techniques is assessed in the following ways, with the following weighting;

  • Skills Demonstration 60%
  • Examination - Theory 40%

Skills Demonstration

A skills demonstration is used to assess a wide range of practical based learning outcomes including practical skills and knowledge. A skills demonstration will require the learner to complete a task or series of tasks that demonstrate a range of skills.

Examination - Theory

An examination provides a means of assessing a learner's ability to recall and apply knowledge, skills and understanding within a set period of time and under clearly specified conditions. A theory-based examination assesses the ability to recall, apply and understand specific theory and knowledge

Grading

Pass 50% - 64%

Merit 65% - 70%

Distinction 80% - 100%


Tutor Support

At Forus Training, we have many different supports available for your learning.

Learner Pack

  • When you enrol on a course, you will receive a printed learner pack from your trainer on the first session of the event.
  • This learner pack contains clear assessment instructions and comprehensive material to support you as you complete the course.
  • The pack will also include induction information as well as forms that you will complete during and at the end of your course.

Trainer Support

  • The trainer provides support to learners, including issuing feedback on draft work you will submit. Expect to wait up to 72 hours for a response by email from your trainer. Many of our trainers have full time jobs as well as training with us this means they will have up-to-date sector specific information, but also means that you need to allow a little time for them to get back to you. Our trainers are current with practice in the sector in which they work.
  • Trainers can, by appointment, make time available to you before or after class to answer your queries that cannot be covered in the session. They can also make an appointment with you to discuss your work on a telephone call.

Assessment Upload Facility

  • We have a user-friendly assessment upload facility available to you..

Support with Preparing for Assessment

If it has been a while since you’ve studied, we have free, short presentations on Study Skills, Academic Writing and Harvard Referencing to assist you in your work.

Technical Support

  • Every Saturday, our Digital Ambassador Team holds a Zoom meeting – to assist learners with their technology related challenges - no question too small! The staff in this “Digital Ambassador“ role are experienced in accessing all of our systems, including the LMS and myforustraining.ie. They are positioned to assist with all the usual technology queries learners might have: Microsoft Office (Word, PowerPoint, Excel etc), email, file saving and organisation etc.
  • Technical support is available by phone to 044 9349400 or by email: hello@forustraining.ie or through the contact form on our website.

Compassionate Consideration

  • Where a Learner, pursuing an award, through no fault of his/her own, is unable to complete their assessment, the exit pathway below is in place to facilitate this Learner with an alternative course. The Learner is given the opportunity to obtain the Award by completing the course at an alternative date/location should they have relocated to an area where we provide the same award.
  • The following are examples of circumstances where a Learner is unable to complete their project/their course:
    • Bereavement,
    • Illness,
    • Pregnancy,
    • Relocation,
    • Extenuating circumstances.
  • Please see P9 S7 C6 Compassionate Consideration Policy.

Learner Welfare

  • P9 S6 C6 Learner Welfare Policy and practices are fully integrated throughout teaching and learning experiences by both Trainers and staff to effectively meet the health and wellbeing needs of all Learners. The Forus Training welfare policy is focused on the welfare of all Learners and addresses any particular challenges individual Learners may be experiencing during their learning experience. The learning environment includes welfare support provided by staff for Learners which is fully integrated throughout the teaching and learning and organisation of teaching and learning to effectively meet the personal, social (wellbeing) and academic needs of Learners and staff. Please see the policy here P9 S6 C6 Learner Welfare Policy.

Supports for Learners with Disabilities and Specific Learning Difficulties

  • Forus Training is fully committed to complying with relevant policies and legislation with respect to equality and disability. Registered and potential Learners with verified disabilities or specific learning difficulties may be given compassionate consideration and reasonable accommodation to enable them to successfully complete their programme. This is arranged by the Course Coordinator.
  • A reasonable accommodation is any action that helps to alleviate a substantial disadvantage due to an impairment or medical condition. Such accommodations are put in place to help reduce these barriers in order to provide equality of access and opportunity for all. Reasonable accommodations are made for Learners on a case by case basis and must be supported with medical documentation. Both P9 S2 C6 Evidence of Disability Form and P9 S2 C6A Application Form for Reasonable Accommodation can be found at the following link:
  • https://forustraining.ie/knowledge-base/how-do-i-access-reasonable-accomodations/

You will be awarded a certificate 5N1851 Accommodation Techniques. QQI is the awarding body. Forus Training is a provider of education and training programmes and we issue certificates to learners who have reached the standard for a QQI award. The certificate you will receive on successful completion is a formal confirmation by QQI that you have demonstrated the knowledge, skill and competence required to achieve the named award. This Programme is validated by QQI and is coded 5N1851 Accommodation Techniques. This certificate which will be issued to you by us is an award listed on the NFQ (National Framework of Qualifications). This ensures the certificate is nationally and internationally recognised and has many potential uses; for example, for further / higher education or employment in Ireland or abroad.

This course leads to a level 5 award on the National Framework of Qualifications. Students who successfully complete this programme may use their credits towards completing a higher level of study in the area of Hospitality and Tourism.

Students who successfully complete this Major Award can also use the Certificate as the basis for entry into selected courses in Third Level Colleges and Universities.

Click here to download a pdf version of – Progression from QQI Level 5 Certificates and Level 6 Advanced Certificates to Higher Education Courses 2017.

1 to 1 Tutorials
5N1851 SP Accommodation Techniques - Self Paced

295

Enquire now
Register by: 17:00 To Start Today
Start date: Start Today

Registration can take place through our website, this will involve you completing the relevant application form, providing us with your personal information so we can complete the registration on our side. Registration can also take place by telephone/email/Whatsapp or in person, this will involve you providing us details of the course you wish to study, providing us your payment details and agreeing to proceed with the purchase. By completing registration, you are agreeing to the terms and conditions set out herein.

Please read Terms & Conditions here.

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DO YOU WANT TO GET A COURSE BROCHURE?
In this self-paced online module, you will learn the structures, profile and role of Irish tourism. Identify key provisions of legislation and regulation relevant to accommodation operations.
What is QQI?

QQI is the state agency responsible for the external quality assurance of further and higher education and training in Ireland.

QQI are responsible for the external quality assurance of further and higher education and training in Ireland.

QQI validate programmes, make awards and are responsible for the promotion, maintenance, development and review of the National Framework of Qualifications (NFQ).

QQI also inform the public about the quality of education and training programmes and qualifications, and advise the Government on national policy regarding quality assurance and enhancement in education and training.

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